Privacy Policy

Epic Black Car (“Epic Black Car,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and when we may share it.

If you consent to receive <types of messages – i.e. conversational, informational, promotional, etc.> SMS from [Business Name], you agree to receive [types of message, must be consistent with selected use case] SMS from us.

Reply STOP to opt-out; Reply HELP for support;
Message & data rates may apply;
Messaging frequency may vary.
Visit [Privacy Policy URL] to see our Privacy Policy and terms and conditions.

1. Personal Information We Collect

When you contact us, request transportation services, make a reservation, or use our website, we may collect personal information such as:

Name
Phone number
Email address
Pickup and drop-off locations
Reservation and transportation details
Date and time of service
Number of passengers
Vehicle preferences
Billing and payment-related information
Information you provide when communicating with our team
Any other information necessary to arrange and provide transportation services

We may also automatically collect certain website information, such as IP address, browser type, device information, and website usage information through cookies or similar technologies.

2. How We Use Personal Information

We may use the information we collect to:

Process and manage transportation reservations
Confirm and coordinate scheduled transportation services
Communicate with customers regarding their reservations
Provide pickup, drop-off, driver, and vehicle information
Respond to customer questions and service requests
Send service-related notifications and updates
Process payments and billing
Improve our website, services, and customer experience
Maintain business records
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging

If you provide your phone number and consent to receive text messages from Epic Black Car, we may use SMS to communicate with you about your transportation services.

Examples of SMS communications may include reservation confirmations, pickup coordination, schedule updates, driver or vehicle information, and customer-service communications.

Message frequency may vary depending on your reservations and interactions with us. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for their own marketing purposes.

We may share necessary information with service providers that assist us in operating our business and providing transportation services, but those parties may only use information as necessary to provide the requested services or perform services on our behalf.

4. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business and provide transportation services, including with:

Drivers and transportation service providers involved in fulfilling your reservation
Payment processors and financial service providers
Technology, communication, scheduling, and customer-support providers
Professional service providers who assist us with business operations
Government authorities or other parties when required by law

We do not sell your personal information.

We do not share SMS consent or phone numbers with third parties or affiliates for their own marketing or promotional purposes.

5. Payment Information

When you make a payment, payment information may be processed by third-party payment processors. Epic Black Car does not necessarily receive or store complete payment card information. Payment information is handled according to the applicable payment processor’s privacy and security practices.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve the user experience.

You may be able to adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.

9. Your Choices

You may contact us to request information about the personal information we maintain about you or to request that we update or correct inaccurate information, subject to applicable legal requirements.

If you no longer wish to receive SMS messages from Epic Black Car, you may reply STOP to any SMS message. You may also contact us directly regarding your communication preferences.

Opting out of service-related SMS messages may affect our ability to communicate important information about an upcoming reservation through text message.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with personal information.

11. Children’s Privacy

Our services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this page periodically for the latest information.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS communications, please contact Epic Black Car through the contact information provided on our website.

Epic Black Car
New York, New York
Email: customersupport@epicblackcarny.com